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Refund & Cancellation
Policy
Last Updated: October 13, 2026
1. General Refund Stance
All cloud services and infrastructure resources provided by Nashcore Technologies operate on a strict non-refundable, pay-as-you-go, or prepaid basis. Due to the immediate provisioning and consumption of computing resources, refunds are not issued for active services or completed billing cycles.
2. Cancellation Process
Customers may cancel active subscriptions or tear down running instances at any time via the client dashboard. Tearing down an instance or formally canceling a service immediately stops future hourly or monthly charges from accruing.
3. Pro-Rated Refunds
Monthly billing plans are strictly non-refundable. For long-term annual commitments, if a service is canceled prematurely, a pro-rated refund may be issued for the remaining unused full months, minus a standard early cancellation fee. This is handled on a case-by-case basis at our sole discretion.
4. SLA Credits vs. Refunds
Service outages or cloud downtime do not qualify for cash refunds back to a credit card or bank account. Instead, eligible downtime is compensated via account credits in accordance with the tiers defined in our Service Level Agreement (SLA) Uptime Guarantee.
5. Account Termination Exceptions
If Nashcore Technologies suspends or terminates a user account due to a violation of our Acceptable Use Policy (e.g., hosting malicious content, network abuse, unauthorized crypto-mining, or spamming), the user immediately forfeits all rights to any refunds, account credits, or data recovery.
6. Unused Account Credits
Any promotional credits, SLA compensation credits, or prepaid cloud balances applied to an account hold no cash value. They can only be used toward future Nashcore Technologies cloud computing services and cannot be withdrawn or transferred.
7. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute with your bank or credit card provider will result in the immediate and automated suspension of all your active cloud resources to prevent fraud. We urge customers to contact our billing team to resolve any issues amicably before opening a formal dispute.
8. Billing Support Contact
If you have questions regarding your invoice, need assistance with cancellation, or believe you were billed in error, please contact our support team at:
[email protected]